There's a window to fix things.
It closes when guests leave.
Responto allows hotels & restaurants to catch guest issues and requests in real-time.
Guests scan a QR code
At the table or in the room. One tap, no app to download.
They flag an issue or request
A few seconds is all it takes, with a line of detail if they want to add one.
Your team fixes it on the spot
An instant alert reaches the right person, so it's solved before they leave.
Restaurants
Hotels
These are common examples. You set the categories that fit your venue.
The guest feels heard, and leaves happy.
Instead of a bad or mixed review, you get a guest who comes back.
Faster service
Shorter response times, every request tracked until it's done.
Fixed on the spot
Handled while you can still shape the experience.
Stronger ratings
An issue resolved on the spot doesn't need to become a review. Your rating reflects the service you actually give.
More returning guests
Better service quality, and revenue that follows.
Your rating is a revenue number. On Booking and Google, guests sort and filter by it long before they ever see your venue.
The same moment, from three sides.
One tap from a guest, and everyone who needs to know, knows.
A few seconds, in silence.
No chasing staff, no queue at reception, no awkward conversation.
An instant alert, to the right person.
You decide which requests go to which role, or to the person covering that table or room. It lands in the app on their phone, not in a group chat.
The full picture, automatically.
Every request becomes a ticket on the web dashboard, with status and history. Anything unassigned lands with a manager to pass on, and moving a ticket when someone is tied up takes two clicks.
Nothing sits waiting. You set how long each kind of request should take. Go past that, and the manager is alerted alongside the person responsible, and the ticket is flagged on the dashboard.
Waiting to be noticed
Guests sit down and wait. No menu, no hello. When someone finally comes, they order, then wait again to be checked on. By the time the food arrives it's fine, but the evening already feels slow.
Guests tap the moment they're seated, or when they're ready to order. The section's server gets it and comes over, so the night starts on the right foot instead of the wrong one.
A dish sent back
A guest's steak arrives well past what they ordered. Now they have to catch a server's eye, wait for one to come over, explain, then wait again for a new plate while everyone else eats. By the time it's sorted, the evening is off.
The guest flags it the second the plate lands. The kitchen knows before it goes cold, and a manager can step in with a word or something on the house.
The room upon arrival
A guest checks in, tired from the trip, and finally gets to the room. The AC barely works and the sink is clogged. Fixing it means getting dressed again and going back down to reception, so they don't. They just sleep badly and remember it.
The guest taps once from the bed. Housekeeping and maintenance get it by name, and it's handled before they've unpacked. No trip to reception, no bad night.
Set for one, not two
A couple checks in, but the room is set for one. One towel, one set of toiletries. It's small, but it's the first thing they notice, and no one is around to ask.
The couple taps once, and the front desk knows exactly what is missing and where. A second set arrives before it becomes the story of their stay.
Full request history
What your guests really need, broken down by day and category.
Team performance
Who responds fastest, who resolves the most, where the gaps are.
AI-powered trends
Recurring issues and the areas where your team can improve.
This is for you if
You get mixed reviews about visits that were mostly fine.
Fifteen minutes waiting to order, a slow check-in, a room that was too warm. None of it reached you while the guest was still there.
Your guests would rather stay quiet than chase someone down.
Waving down a server across a packed room, or getting dressed again after a long trip just to go down to reception. With no easy way to get your attention, they say nothing in the moment, and everything in the review.
On your busiest days, the same team has to catch everything.
When every table and every room needs something at once, some requests never get through. Those are the guests who don't come back.
You hold your team to a high standard.
You already run a good place. You want to know what went wrong while you can still fix it, not after.
Responto is a real-time guest service system for hotels and restaurants. Guests flag an issue or request while they're still with you, the right staff member is notified instantly on their phone, and you can put it right before they leave. Managers see every request on a web dashboard, with status and history.
No. Feedback and review tools tell you what went wrong after the guest has left, when there's nothing left to do about it. Responto works in the moment, while the guest is still there and the issue can still be fixed. Guests can also send something straight to management in free form, a compliment, a suggestion, or a word about a member of staff or a situation, and it goes to the manager.
Review tools help you respond to reviews after they're posted. Responto helps you prevent the bad one in the first place. An issue left unresolved doesn't only bring negative reviews, it can quietly take the shine off one that would have been glowing, and over time that adds up in your rating, your reputation, and your revenue. It also helps venues with high standards look after their guests even better.
Yes. The flow is the same; the categories differ. You set which requests matter for your venue.
Scan a QR code at the table or in the room, and tap what they need in a few seconds. They can add a line of detail if they want, but they don't have to. No app to download, no account.
You set this up in advance. Managers create zones and assign each one to a role or to a specific person, so a request from a given table or room reaches whoever is responsible for it. Staff get the alert on their phone. If no one picks it up, or it runs past the time you've set, the manager is notified and the ticket is flagged.
A web dashboard where every request becomes a ticket, with status and history. Managers set how long each type of request should take, reassign tickets in a couple of clicks, and see where things are slipping.
Pricing depends on your venue type and size. Get in touch and we'll walk you through it.